Due to the nature of our product, refunds or exchanges are not permitted. We do not offer refunds for failure to review our Store Policies prior to purchasing. This especially includes our Shipping and Tracking Policy, and our Refund Policy. 

Returns & Exchanges - Damages and issues 

We only replace items if they are defective or damaged. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Customers have 7 days after receiving the item to send a return or exchange inquiry with photos of the defective item(s) to sales@shopcrownedcheveux.com. 

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your exchange will be processed and you will either be shipped the same product you initially purchased, or refunded. You are responsible for shipping costs back to us. 

Shipping your Returned Product:
You will be responsible for paying for your own shipping costs for returning your item. All Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

To complete your return or exchange, we require a receipt or proof of purchase. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, E-books, digital products, downloadable software products, or final PDF's.

Sale Items

All sale items are FINAL and not eligible for refunds, cancellations, returns, or exchanges.